Kitchen & Bath Concepts in Little Rock, AR Open now

Reviews about Kitchen & Bath Concepts

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  November 17, 2019, by Cyrene Quiamco
  Where do I start? After three weeks of not hearing any updates on when my countertop will be installed, we decided to call them. They said their machinery is broken, which is fine, things happen - but let the customers know and update them on what's happening instead of keeping them in the dark - very unprofessional. The manager Michael was a rude, raising his voice, not listening and talking over us before we finished talking. We explained to him to give us an update, even if the update is that the project will be delayed. He boasted he has 10 other jobs - so I guess we weren't a priority, not even worth the time to make a phone call to assure us that are project will be done. We finally got the counter top installed. But the hole for the vegetable spray was drilled too close to the faucet (see pic). It keeps bumping the faucet handle making it hard to turn off the water. We called Michael, he said it was our job to monitor the counter guys on drilling holes. We should tell them where to drill - how many home owners know how far apart to drill holes? Our plumber talked to Michael offering a solution that we can just drill another hole. Michael was also rude to the plumber. Michael didn't give a date, he didn't even attempt to say, "I'll find out [insert date here] when they can drill it" so that we know when to expect an update. And for an 8 feet countertop, they made a cut in the middle of the sink. We consulted 2 professionals to check the workmanship and they said it's not recommended to have a seem in the middle of the sink. Water will weaken it, causing it to leak and break later. BUT, I'm more concerned with the faucet. Michael won't fix it. Our faucet doesn't work properly, regret going with this company.